Registration and Accounts
Your Information and Content
User Created Content Disclaimer
Intellectual Property Rights
Service Access and Availability
Third Party Services
Obligations/Restrictions on Your Use of the Services
11. Changes to
and Specifications of Products and Services
22. Consent to
LGE Solar Panel Websites, [http://enervu.lg-solar.com/installer] and any other
the Websites, LG Electronics Inc. (“LGE” or “we”) makes available to you a variety
of services and interactive features such as web-based monitoring services (together
with the Websites, the “Services”) for one or more web-monitoring supported LG
Solar Panels (“Panels”).
to) apply to access and use of the Services by distributors or installers of
They set out LGE’s responsibilities to you as well as identifying
the “dos” and “don’ts” that you should be aware of when you use the Services.
In particular they cover:
you should expect in terms of availability of the Services;
obligations you have;
restrictions on your use of the Services; and
where LGE may make changes to the Services.
using the Services. By accessing or using the Services on any mobile phone,
PC, tablet, console or other device (collectively, "Device"), you
agree that you have read, understand and agree to be bound by the terms and
conditions of this Agreement and any and all applicable laws, rules and
access the Services.
information about how we may use your personal information when you are using
of the Services is subject to any and all additional terms, policies, rules, or
guidelines applicable to the Services or certain features of the Services that
we may post on or link to on the Services (the "Additional Terms"),
such as rules applicable to particular features or content in the Services. All
such Additional Terms are hereby incorporated by reference into, and made a
part of, this Agreement.
are available for business entities that distribute or install
the Panels. By agreeing to this Agreement, you
represent and warrant to us: (i) that you are a business entity that distributes
or installs the Panels; (ii) that you have not previously been suspended or removed from
the ; (iii) that your
registration and your use of the is
in compliance with any and all applicable laws and regulations; (iv) that you
are at least 18 years of age. You represent and warrant that you have the authority to bind your
Use on behalf of such business entity.
Registration and Accounts
You will be
required to establish an account (“Account”) in order to use certain aspects of
the Services. Creation and use of your Account will be subject to LGE’s acceptance in LGE’s
undertake to submit true, correct, current and complete information required
for registration. Any false identification or email address or otherwise
misleading information about your identity is strictly forbidden. If the
information provided by you changes, including your contact information, you
shall inform LGE immediately on [email@example.com]. If LGE believes that
the information provided by you is not correct, we may at our sole discretion
refuse your access to the Websites and Services.
solely responsible for maintaining the confidentiality and security of your
Account credentials and your access to your Account. You should regularly
change your password, not reveal your Account information to anyone else, and
not use anyone else’s account or allow anyone else to use your Account. You are
entirely responsible for all activities that occur on or through your Account. In
the event of any unauthorized use of your Account or any other breach of
security with respect to your Account, you agree to immediately notify LGE and
reset the relevant security measures.
LGE is not
responsible for any losses arising out of the unauthorized use of your Account.
LGE reserves the right to terminate or disable, or exclude any features for, a
particular Account if LGE suspects or becomes aware of any unauthorized or
unpermitted use of such Account or any part the Services.
to use the Services, third parties that provide services in connection with the Services, such as an installer,
distributor, mobile carrier, internet service provider, or platform such as
Apple, Inc., or Google Inc. (each, a “Service Provider”) may require you to
create an account. You are solely responsible for maintaining the confidentiality and
security of any credentials to access your account with any Service Provider.
Your access and use of any account with a Service Provider, including in
connection with the Services, is subject to any terms, conditions, and policies, including
privacy policies, of that Service Provider. LGE is not responsible for any act
or omission of any Service Provider.
Your Information and Content
You agree that
LGE may collect, use, store and disclose your personal information, including your location
information and information related to your activities, as set
submit certain content to the Websites for display upon viewing the Panel and
inverter data, including a site photo and certain administrative details. You
represent and warrant that the posting of your content on or through the
Websites or Services does not and will not violate any applicable laws or the
privacy rights, publicity rights, copyrights, contract rights, or any other
rights of any person or entity. You agree to indemnify us for any claims
brought by third parties as a result of your violation of these representations
content, materials, information, data, opinions, photos, profiles, messages,
notes, website links, text information, music, videos, designs, graphics,
sounds that you and/or other service users post, submit to LGE or otherwise
make generally available on or through the Services
(collectively, “User Created Content”) shall not be treated
by LGE as confidential or proprietary. You grant, affirm, represent, and/or
warrant that: (i) you have the right to and hereby grant to
LGE a non-exclusive, irrevocable, worldwide, transferable, royalty-free,
perpetual right to use your User Created Content in any manner or media now known or later
developed, for any purpose, commercial, advertising, or otherwise, including
the right to host, store, transfer, translate, perform publically, display
publically, reproduce, modify, create derivative works, sublicense,
distribute, assign and commercialize without any payment due to you or
additional rights required from you; and (ii) you have the express consent,
release, and/or permission of each and every identifiable individual person in
the User Created Content to use the name or likeness of each and every such
identifiable individual person to enable inclusion and use of the User Created
Content in the manner contemplated by the Services and these
another user of the Services, you hereby grant that user a non-exclusive
license to access and use such User Created Content as permitted by this
Agreement and the functionality of the Services.
User Created Content Disclaimer
not pre-screen User Created Content. Accordingly, LGE shall not
be responsible for the accuracy or content of User Created Content.
LGE does not guarantee that the Services will be free from User Created Content that is inaccurate, incomplete,
out of date, deceptive, offensive, threatening, defamatory, unlawful,
infringing of third party rights or otherwise objectionable. LGE is
merely acting as a passive channel for the
distribution of such User Created Content and does not endorse
any User Created Content or undertake any obligation or liability relating to
any User Created Content or for the activities of any and all users of the Services. In the event that LGE
chooses to monitor any User Created Content, LGE assumes no responsibility for,
or any obligation to monitor or except as expressly provided in this Section 5, remove
such User Created Content. The views expressed in any User Created Content do not
represent LGE’s views or values.
with the provisions of the Digital Millennium Copyright Act applicable to
internet service providers (17 U.S.C. §512, as amended). If you have any
complaints with respect to material posted in the Services, you may contact our
Designated Agent at the following address:
LG Twin Towers, 128,
Yeoui-daero, Yeongdeungpo-gu, Seoul, 150-721, Korea
alleging that materials hosted by or distributed through the Services infringe
intellectual property rights must include the following information:
an electronic or physical signature of the person authorized to
act on behalf of the owner of the copyright or other right being infringed;
a description of the copyrighted work or other intellectual
property that you claim has been infringed;
a description of the material that you claim is infringing and
where it is located on the Services;
your address, telephone number, and email address;
a statement by you that you have a good faith belief that the use
of the materials on the Services of which you are complaining is not authorized
by the copyright owner, its agent, or the law; and
a statement by you that the above information in your notice is
accurate and that, under penalty of perjury, you are the copyright or
intellectual property owner or authorized to act on the copyright or
intellectual property owner's behalf.
promptly terminate without notice the Accounts of users that are determined by LGE to
be repeat infringers.
Intellectual Property Rights
We and our
suppliers are the owner or the licensee of all intellectual property rights in
the Services and these rights are protected by intellectual property laws and
treaties around the world. This includes any content that you may access
through the Services (other than third party content and your own content) such
as images and text in which we own the copyright, as well as our trademarks,
service names and logos (collectively “our Content”).
to you a non-exclusive, non-transferable right to view and use our Content via
the Services as intended by the Services for your internal business purposes in
scope of this right and in particular you agree not to modify, copy, reproduce,
rebroadcast, or retransmit any of our Content.
important to us that the LG brand and all of our Content are fully protected
from misuse. You must not, in any circumstances, use our Content except as
stated in this Section 7. If you breach this requirement, we may immediately discontinue
your access to the Services and we may require you to return or destroy any
copies of our Content that you have made.
ownership and/or licensing of any intellectual property rights in any third
party apps, services and content that you access through your use of the
Services (including, for example, Facebook) is outside of our control and
should be addressed by any terms made available to you by the relevant third
party provider(s). You should consult the relevant third party provider for
Access and Availability
Services are optimized for the Panels and the inverters and gateways
that LG provides for use with the Panels. LGE makes
no representation that the Services are compatible with other internet-enabled
inverters, solar panels, gateways or products and shall not be liable for any
losses, liabilities or claims arising as a result of the use of the Services
with products other than the Panels.
commercially reasonable efforts to provide the Services on a continuous, high
quality basis but cannot guarantee that they will always be available,
uninterrupted or error free. It is possible that we may have to interrupt or
discontinue the Services or suspend or restrict your use of all or any part of
the Services where we consider it reasonably necessary for technical,
operational, security, legal or regulatory reasons.
responsible for making all the arrangements necessary for you to have access to
the Services. In particular you will need a suitable power supply and a
reliable broadband connection and you should be careful that you do not exceed
any limit on your broadband allowance.
We do not
accept any responsibility for any loss or damage that such external factors may
cause to you.
acknowledge that we are not responsible for notifying you of any upgrades,
fixes or enhancements to or for, providing technical or other support for any
browser or except as required by applicable law, for any compromise of data
transmitted across computer networks or telecommunications facilities,
including, but not limited to, the Internet. We make no endorsement of any
specific browser software. Your use of any browser may also be subject to the
license agreements of the browser licensor, and you are solely responsible for
complying with any such licensor's terms in addition to the provisions of these
additionally responsible for obtaining internet services via internet service
providers (ISP) of your choice, for any and all fees imposed by such ISP and
any associated communications service provider charges. You acknowledge that
there are certain security, corruption, transmission error and access
availability risks associated with using open networks such as the internet,
and you hereby expressly assume such risks (to the extent the law allows you to
do so). You acknowledge that you have requested the Services for your
convenience, have made your own independent assessment of the adequacy of the
internet as a delivery mechanism for accessing information and initiating
instructions, and that you are satisfied with that assessment. We are not
responsible for any internet access services, or for any security, corruption, transmission
error and access availability risks associated with use of the internet.
on the country where you are based and the model of Panel that you own, the
Services may include features such as web monitoring services, graphic tools,
advertisements, and weather information; however, some of the features may have
different names and may be combined with other features.
features, aspects, products and services, including but not limited to
applications and links, offered or made accessible to you through the Services
are Third-Party Services. Third-Party Services are not under our control, and
we are not responsible for any content provided by Third Party Services or for
their use of any User Created Content or other information that you may choose
to transfer to them, including through the Services.
Obligations/Restrictions on Your Use of the Services
(i) You shall
provide and maintain in timely manner accurate and complete information to LGE
in connection with your use of the Services.
represent and warrant that your activities and use of the Websites
and/or Services will not:
any laws, rules or regulations (including any laws regarding the export of
data, privacy, software or technology to and from the United States and other
attempt to access the Websites or any web page thereof by any means other than the
interface that is provided by LGE;
any activity of any kind that may interfere with or disrupt the functioning of the Websites,
Services or the servers and networks used to provide the Websites;
the transmission of any unsolicited commercial or bulk email or use your
Account or the Websites as a return address for unsolicited commercial mail
harvest, mine or engage in any other activity to obtain personal information or
any other information about others except with their express consent;
content from the Websites;
the rights of LGE or any third party (including other users’ rights) or abuse,
defame, harass, stalk or threaten another; or
liability for LGE;
copy, reproduce, rebroadcast, or retransmit any content that you may access
through your use of the Services;
reverse engineer or otherwise decompile the Services and/or any software,
applications, upgrades or updates made available to you through the Services,
except as authorized by applicable law or license terms;
use the Services in any way or for any purpose which may infringe the
intellectual property rights of any third party;
viruses, Trojans, worms or other technologically harmful materials to the
case your customers that receive web monitoring services from LG for their
Panels move out of their houses, you may receive email notifications with
respect to such moves.
will not use the Websites or Services for recordkeeping or customer service
purposes. For your information, when your End User terminates his or her
account, information which you have filled in about such End User through the Websites
or Services shall all be promptly deleted (Installer Filled Information). If it
becomes known to you that the Installer Filled information is not deleted even
when your End User has terminated his or her account, it is your responsibility
to immediately delete the information.
recommend you to use your own client management system. LGE is not in any ways
responsible for your loss or damages arising out of deletion of the Installer
Filled Information which you have filled in.
shall: (i) comply with all applicable data protection and privacy laws or
regulations; (ii) put in place privacy policies that inform customers of the
types of information that may be collected, the purposes for which this
information is collected and processed, and third party sharing of collected
information; (iii) provide a mechanism for obtaining customer consent to the
collection and processing of their information in accordance with the privacy
policy before the collection of any such information; (iv) not collect any
information from customers unless the appropriate consents have been given and
maintain a record of such consents for so long as you distribute or install the
Panels; (v) only collect, access and use a customer’s information to the extent
necessary for providing your services; (vi) put in place appropriate technical
and organizational safeguards to secure and protect customer information; (vii)
not provide any customer information to any third parties including LGE unless
you have received appropriate customer consent; and (viii) indemnify LGE
against any claims, actions, suits, proceedings, losses, liabilities, damages,
costs and expenses (including attorneys’ fees) arising out of or related to any
breach by you of this Section 10. It is the sole responsibility of you
to achieve all relevant customers’ consent.
to sale of the Panels, you shall notify your customers that they must register as a
registered web-monitoring customers on the Websites in order to use the
web-monitoring services (“Approved Customers”).
(vii) Prior to
the sale of the LG Solar Panel, if your customers may be eligible to receive certain solar rebates or
incentives (“Rebates”) if they sign up for the
Services, you shall notify your customers: (a) of the current status and
availability of such Rebates and that LG does not make any representations
regarding the availability of Rebates; (b) that there may be certain
obligations which you or your customers must comply in order to claim the
Rebates (e.g. the customer may need to activate and constantly
use the Services for set amount of periods); (c)
that you and LGE may be required to provide certain data relating to the LG
Solar Panel to regulatory bodies, utilities or program administrators; (d)
that such regulatory bodies, utilities or program administrators may further
disclose or publish certain data relating to the LG Solar Panel; (e) that LGE
is not obligated to apply for Rebates on behalf of the customer; and (f) that LGE is not responsible or liable for any damages
sustained by you or the customer may sustain in connection with the Services or
LGE-branded Devices or third-party applications, websites, services or Devices
to which the Services provide access (collectively, “Third Party Services”) such as failure to receive
Rebates, as a result of your actions or omissions, those of the customer,
or those of a third party.
Following the installation, you shall attend to customers’ complaints or requests
promptly including, but not limited to, attending to installation error or
time to time, LGE may hold training sessions for distributors and installers in
regards to Websites or Services (“Training Sessions”). You are obliged to attend
the Training Sessions at all times. Materials provided through the Training
Session shall be binding and shall be treated as additional terms and
conditions of this Agreement.
11. Changes to
are not under any obligation to update or improve the Services, we may choose
to make changes to the Services from time to time, in order to (including, but
not limited to):
functionality or offer you additional functionality;
new features or remove unused or unpopular features;
a “fix” for identified “bugs” or errors;
an actual or potential security breach; or
with a change in applicable laws or regulations.
If we do
make any significant changes to the Services, we may inform you as necessary by
note that third parties such as content providers may upgrade/update their own
services and content from time to time and that we do not accept any
responsibility for any such upgrades/updates.
or obligations, we will make reasonable efforts to notify you of such change.
We may provide notice through a pop-up or banner within the Services or on the
Websites, by sending an email to any address you may have used to register for
an account, or through other similar mechanisms. Additionally, if the changed
your access to and use of the Services. All other changes are effective upon
time the dispute arose.
and Specifications of Products and Services
descriptions and specifications of LG solar services on the Websites are
subject to change at any time, whether or not reflected in such descriptions or
specifications. You agree that descriptions and specifications of services on
the Websites do not create any obligations or liabilities for LGE. We may
modify, suspend or discontinue any or all of the Websites or services
(including the Services) at any time, for any or no reason, in our sole
commercially reasonable efforts to ensure that the Services are secure and
virus free, but those efforts cannot and do not guarantee that the Services
will be free from bugs, viruses, or other harmful materials or vulnerabilities.
Thus, we will
not be responsible for any loss or damage caused by a virus, distributed
denial-of-service attack, or other technologically harmful material that may
infect your Panel, data or other material belonging to you.
maximum extent permitted by laws, you agree to indemnify, defend and hold us,
our subsidiaries, affiliates, and licensors, and their respective directors, officers,
agents, partners and employees, harmless from any loss or liability, including
reasonable attorneys’ fees, arising from a claim or demand made by any third
party due to or arising out of (i) your use of the Websites or Services; (ii)
your violation of this Agreement; (iii) any breach of your representations and
warranties set forth herein; (iv) your violation of any laws, rules or
regulations; (v) your negligence or willful misconduct or any property damage
or personal injury (including without limitation, death) arising from your
actions or omissions.
YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT USE OF THE SERVICES IS AT
YOUR SOLE RISK AND THAT ACCESS TO THE SERVICES IS PROVIDED TO YOU
ON AN “AS IS” AND “AS AVAILABLE” BASIS AND WITHOUT ANY WARRANTY OF ANY KIND OR
NATURE. LGE DOES NOT WARRANT THAT USE OF THE SERVICES WILL BE AVAILABLE,
UNINTERRUPTED OR ERROR FREE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, LGE
EXPRESSLY DISCLAIMS ANY IMPLIED OR STATUTORY TERMS, CONDITIONS OR WARRANTIES,
INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
TITLE, ACCURACY, CORRESPONDENCE WITH DESCRIPTION, SATISFACTORY QUALITY AND
NON-INFRINGEMENT. LGE MAKES NO WARRANTY OF ANY KIND, WHETHER EXPRESS OR
IMPLIED, WITH REGARD TO ANY THIRD PARTY SERVICE, THIRD PARTY SOFTWARE OR OPEN
applicable to the Panels.
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LGE SHALL NOT BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND OR FOR ANY
BUSINESS INTERRUPTION OR ANY LOSS OF INFORMATION, ACCOUNT DATA, USER CREATED
CONTENT, PROFIT, BUSINESS, BUSINESS OPPORTUNITY, WHETHER BASED IN CONTRACT,
TORT (INCLUDING NEGLIGENCE), STRICT PRODUCT LIABILITY OR ANY OTHER THEORY, EVEN
IF LGE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND EVEN IF ANY
LIMITED REMEDY IS DEEMED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE. TO THE
MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LGE’S ENTIRE LIABILITY IN
CONNECTION WITH OR ARISING OUT OF THIS AGREEMENT OR THE SERVICES IS THE LESSER OF (i)
THE AMOUNTS YOU HAVE PAID TO LGE FOR ACCESS TO AND USE OF THE SERVICES IN THE
12 MONTHS PRIOR TO THE CLAIM OR (ii) $100. IN NO EVENT WILL LGE BE LIABLE TO
YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY,
INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF ANY THIRD PARTY
SOFTWARE OR OPEN SOURCE SOFTWARE, EVEN IF LGE HAS BEEN ADVISED OF THE
POSSIBILITY OF SUCH DAMAGES OR LOSSES. Some jurisdictions do not allow the
exclusion or limitation of implied warranties or the limitation of incidental
or consequential damages so the above limitations and exclusions may be limited
in their application to you. The limitation of liability applicable to the Panels is not
or the Services (including any arbitration proceeding) shall be decided based
on such laws. To the extent that any lawsuit or court proceeding is
permitted hereunder, you and LGE agree to submit to the personal and exclusive
jurisdiction of the state courts and federal courts located within State of New
Jersey for the purpose of litigating all such disputes.
You and LGE agree to resolve any claims relating to these Terms of
Use or the Services through final and binding arbitration, except as expressly provided
Arbitration Procedures. The American Arbitration Association
(AAA) will administer the arbitration under its Commercial Arbitration Rules
and the Supplementary Procedures for Consumer Related Disputes. The arbitration
will be held in (a) Bergen County, New Jersey, (b) the United States county
where you live or work, or (c) any other location we agree to.
Exceptions to Agreement to Arbitrate. Either you or LGE may assert
claims in small claims court in Bergen County, New Jersey or any United States
county where you live or work, provided that such claims are permitted under
the rules of the small-claims court in which they are filed.
NO CLASS ACTIONS. You may only resolve disputes with us on an
individual basis, and not as a plaintiff or class member in any purported class
or representative proceeding.
Agreement is effective until terminated by you or by LGE. Your rights under
this Agreement will terminate automatically without notice from LGE if you fail
to comply with any term(s) or conditions of this Agreement. Additionally,
LGE, in its sole discretion may terminate your Account on the Services or
suspend or terminate your access to the Services at any time, with or without
notice. Upon termination of this Agreement, you shall cease all use of the
Services and destroy all copies, full or partial, of any materials in your
possession or control from or comprising the Services,
including any accompanying documentation, provided that you may retain one copy
of any documentation for your records. We also reserve the right to modify or
discontinue the Services at any time (including, without limitation, by
limiting or discontinuing certain features) without notice to you. We will have
no liability whatsoever on account of any change to the Services or any
suspension or termination of your access to or use of the Services. You may
terminate your Account at any time by contacting customer service at [firstname.lastname@example.org]. If you
terminate your Account, you will remain obligated to pay all outstanding fees,
if any, relating to your access or use of the Services incurred prior to
expressly incorporated by reference, constitute the entire and exclusive
understanding and agreement between you and LGE regarding your use of and
access to the Services, and except as expressly permitted above may be amended
only by a written agreement signed by authorized representatives of all parties
to this Agreement. You may not assign or transfer this Agreement or your rights
hereunder, in whole or in part, by operation of law or otherwise, without our
prior written consent. We may assign this Agreement at any time without notice.
The failure to require performance of any provision will not affect our right
to require performance at any time thereafter, nor will a waiver of any breach
or default of this Agreement or any provision of this Agreement constitute a
waiver of any subsequent breach or default or a waiver of the provision itself.
Use of section headers in this Agreement is for convenience only and will not
have any impact on the interpretation of particular provisions. If any part of
this Agreement is held to be invalid or unenforceable, the unenforceable part
will be given effect to the greatest extent possible and the remaining parts
will remain in full force and effect. Upon termination of this Agreement, any
provision that by its nature or express terms should survive will survive such
than the parties and their permitted successors and assigns any rights,
remedies, obligations or liabilities whatsoever.
provide feedback to LGE regarding the Services (“Feedback”), you acknowledge
that the Feedback is not confidential and you authorize LGE to use that
Feedback without restriction and without payment to you. Accordingly, you
hereby grant to LGE a nonexclusive, royalty-free, fully-paid, perpetual,
irrevocable, transferable, and fully sublicensable right to use the Feedback in
any manner and for any purpose.
22. Consent to Electronic Communications
the Services, you consent to receiving certain electronic communications from
communications practices. You agree that any notices, agreements, disclosures,
or other communications that we send to you electronically will satisfy any
legal communication requirements, including that such communications be in
choose to receive certain reports and notifications regarding Panel and inverter
data and other information related to the Websites or Services. Such reports
will be sent to you electronically to the email address that you provide when
you register for the Services or another email address that you may specify in
your Account settings. You agree that by using the Services, notices or other
communications which we may be required to give you arising from our
are offered by LGE, located at LG Twin Towers, 128, Yeoui-daero, Yeongdeungpo-gu, Seoul, 150-721,
Korea. You may contact us by sending correspondence to the foregoing
address or by emailing us at [email@example.com].
What information does LGE obtain?
How will LGE use the information
How long will LGE keep my
Protecting the Privacy of
10. Contacting LGE about this Privacy
11. Accessing and Modifying Your Information, and Your Choices
Regarding Your Information
LG Electronics Inc. (“LGE” or “we”) is committed to
protecting the information of those installers and
distributors who access and use one or more web-monitoring
available (“Websites”), and variety of services that are provided through the
Websites, such as web-based monitoring services and other interactive features
that we may make available from time to time (together with the Websites, the “Services”). The Services are offered to account
information that we obtain when you register for and use of these services and,
in particular, sets out:
What information LGE collects from you ;
How LGE uses the information that it collects;
When LGE shares information with others; and
How you may control LGE’s use and sharing of information.
Depending on the country where you are based and the model of
Panel installed, the Services may include
features such as web monitoring services, graphic tools,
advertisements and weather information;
however, some of the features may have different names and may be combined with
other features. LGE reserves the right to add or remove services from its Websites and to modify its Services from time to time.
LGE’s Services may provide access to “websites” and links to other services owned and operated by third
parties. These third party services are outside the scope of this Privacy
Policy and have their own policies that apply to the collection, use, and sharing
of information in connection with their services. We encourage you to read
those policies. LGE is not responsible or liable for the privacy practices of
such third parties.
Mobile App available at http://enervu.lg-solar.com/support/mobile_terms before
you access the Services.
What information does LGE obtain?
The information that we collect when you register for and use
the Services falls into the
Account Information. When you first register with the Services, you will be
asked and prompted to enter certain information, such as your email address
(which will be your user ID), password, telephone number, zip/postal code, first and last name, company name, and company address.
Customer Information. When you add your customer’s details on “Activations Page,
Add a New System”, you will be asked and prompted to enter information
about your customer such as your customer’s email address, first/last name, address,
telephone number, array details, location, and device information such as MAC
Address of each inverter or gateway.
Power Generated Information.
Power Generated Information refers to all information transmitted
by a Panel, inverters or gateways such as how much energy a customer’s Panel
has generated. In addition, it refers to all information presented to you
through the Website.
Installation Information. Installation Information refers to the total installation PV system size and all information about a
customer’s Panel, array information, inverter and gateway information.
Log Files/IP Address. When you visit the Websites, we may
automatically log your IP address (the unique address which
identifies your computer on the internet) which is automatically recognized by
3. How will LGE use the information it obtains?
We use information obtained from the
Websites or Services (both non-personal
information and, where applicable, personal information) for various purposes,
to provide our Services;
to analyze, review and improve the products and services we
to understand how customers are using Panel and Websites;
to develop new products and services;
to provide you with a user-friendly navigation experience;
to protect and defend our rights and property, including by
way of legal proceedings;
to comply with regulatory requirements;
to collect payment for content you purchase;
to send you transactional communications and materials about
for marketing; and
for internal record keeping.
We may combine information obtained from the Services, including
personal information, with information that you provide to us by other means
for the above purposes.
LGE reserves the right to add or remove services from its Websites and to modify its Services from time to time.
4. Information Sharing
We may share your information, including personal
information, with third parties in the following circumstances:
To provide our Services;
To comply with regulatory requirements (for example, if you
have applied for a solar rebate or incentive (“Rebate”), we may provide certain
information to relevant regulatory bodies, utilities or program administrators;
As required by court order or other government or law
enforcement authorities in order to comply with legal process or law;
In connection with a corporate event, such as a merger or
sale of all or part of LGE’s business (including that of a division or
subsidiary), where LGE may need to disclose information to a potential buyer
and its professional advisers;
In order to protect and defend our rights and property,
including by way of legal proceedings;
In order to protect the personal safety or property of our
users or the public;
LGE may also share personal information and non-personal
information with its affiliates and subsidiaries around the world for the
Please note that regulatory bodies, utilities or program
administrators may further disclose or publish certain data relating to Panels.
LGE is not obligated to apply for Rebates on your or the customer’s behalf, and
disclaims all liability for your or the customer’s failure to obtain a Rebate.
LG does not make any representations regarding the availability of Rebates.
5. Overseas Transfers
We, our affiliates, subsidiaries, and suppliers may use
information (including your personal information) in countries other than where
your Panel is located in
connection with providing you with our Services and any other purposes outlined
not offer the same level of protection as those in the country where you are
located. However, before transferring your personal
information we will take steps to ensure that such information will be afforded the
us and our business associates and suppliers processing your data in any
jurisdiction, including, without limitation, Republic
6. How long will LGE keep my personal information?
We will keep your personal information for as long as is
necessary for us to provide you with Services or other purposes set out in this
We use commercially reasonable efforts to safeguard the
confidentiality of your personal information. Nevertheless, due to the design
of the Internet, ever-changing technology, and other factors outside of our control,
we cannot guarantee that communications between you and our servers will be
free from unauthorized access by third parties or that we will not be subject
to security breaches. We do not accept any responsibility for the disclosure of
personal information due to errors in transmission or unauthorized or unlawful
acts of third parties.
8. Protecting the Privacy of Children
Protecting the privacy of children is important to us. For
that reason, none of our Services are directed at or designed to attract anyone under 13 years
old. We also do not knowingly collect or maintain personal information from
users who are under 13 years old. Should we learn or be notified that we have
collected information from users under the age of 13, we will promptly delete
such personal information.
If you have any questions or comments about this Privacy
Policy please contact LG Electronics U.S.A
11. Accessing and Modifying Your Information, and Your Choices
Regarding Your Information
You can access and modify some of the
personal information you provided to us by logging into your account and
changing the information that you previously provided.
From time to time, we communicate with users who use the Services through email.
For example, we may use your email address to confirm receipt
of your request, to send you information about changes to our services, and to
send you notices and other disclosures as required by law. Generally, you
cannot opt out of these service-related communications. However, you may opt out
of receiving promotional emails from LGE by following the instructions in these
emails. We will process your requests to unsubscribe from promotional
communications as soon as possible, but please be aware that in some
circumstances you may receive a few more messages until the unsubscribe request
Last updated: [July.28.2014]