LG Solar


LGE Solar Panel Services Privacy Policy (Installer)


1.       Introduction

2.       What information does LGE obtain?

3.       How will LGE use the information it obtains?

4.       Information Sharing

5.       Overseas Transfers

6.       How long will LGE keep my personal information?

7.       Security

8.       Protecting the Privacy of Children

9.       Changes to LGE’s Privacy Policy

10.   Contacting LGE about this Privacy Policy

11.   Accessing and Modifying Your Information, and Your Choices Regarding Your Information


1.      Introduction


LG Electronics Inc. (“LGE” or “we”) is committed to protecting the information of those installers and distributors who access and use one or more web-monitoring supported LG Solar Panels (“Panel”), LG Solar Panel websites, including http://enervu.lg-solar.com/installer and any other website on which this Privacy Policy is made available (“Websites”), and variety of services that are provided through the Websites, such as web-based monitoring services and other interactive features that we may make available from time to time (together with the Websites, the “Services”). The Services are offered to account holders; and thus, you must register on our Websites to use the Services. This Privacy Policy sets out how we collect, use, and share information that we obtain when you register for and use of these services and, in particular, sets out:



·         What information LGE collects from you ;

·         How LGE uses the information that it collects;

·         When LGE shares information with others; and

·         How you may control LGE’s use and sharing of information.


Depending on the country where you are based and the model of Panel installed, the Services may include features such as web monitoring services, graphic tools, advertisements, and weather information; however, some of the features may have different names and may be combined with other features. LGE reserves the right to add or remove services from its Websites and to modify its Services from time to time.


LGE’s Services may provide access to “websites” and links to other services owned and operated by third parties. These third party services are outside the scope of this Privacy Policy and have their own policies that apply to the collection, use, and sharing of information in connection with their services. We encourage you to read those policies. LGE is not responsible or liable for the privacy practices of such third parties.


You should also review our Installer Terms of Use available at http://enervu.lg-solar.com/support/installer_terms, Terms of Use of LG Solar Mobile App available at http://enervu.lg-solar.com/support/mobile_terms before you access the Services.


2.      What information does LGE obtain?


The information that we collect when you register for and use the Services falls into the following categories:


·         Account Information. When you first register with the Services, you will be asked and prompted to enter certain information, such as your email address (which will be your user ID), password, telephone number, zip/postal code, first and last name, company name, and company address.

·         Customer Information. When you add your customer’s details on “Activations  Page, Add a New System”, you will be asked and prompted to enter information about your customer such as your customer’s email address, first/last name, address, telephone number, array details, location, and device information such as MAC Address of each inverter or gateway.

·         Power Generated Information. Power Generated Information refers to all information transmitted by a Panel, inverters or gateways such as how much energy a customer’s Panel has generated. In addition, it refers to all information presented to you through the Website.

·         Installation Information. Installation Information refers to the total installation PV system size and all information about a customer’s Panel, array information, inverter and gateway information.

·         Log Files/IP Address. When you visit the Websites, we may automatically log your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our server.


3.      How will LGE use the information it obtains?


We use information obtained from the Websites or Services (both non-personal information and, where applicable, personal information) for various purposes, including:


·         to provide our Services;

·         to analyze, review and improve the products and services we offer;

·         to understand how customers are using Panel and Websites;

·         to develop new products and services;

·         to provide you with a user-friendly navigation experience;

·         to protect and defend our rights and property, including by way of legal proceedings;

·         to comply with regulatory requirements;

·         to collect payment for content you purchase;

·         to send you transactional communications and materials about LGE Services;

·         for marketing; and

·         for internal record keeping.


We may combine information obtained from the Services, including personal information, with information that you provide to us by other means for the above purposes.


LGE reserves the right to add or remove services from its Websites and to modify its Services from time to time.


4.      Information Sharing


We may share your information, including personal information, with third parties in the following circumstances:


·         To provide our Services;

·         To comply with regulatory requirements (for example, if you have applied for a solar rebate or incentive (“Rebate”), we may provide certain information to relevant regulatory bodies, utilities or program administrators;  

·         As required by court order or other government or law enforcement authorities in order to comply with legal process or law;

·         In connection with a corporate event, such as a merger or sale of all or part of LGE’s business (including that of a division or subsidiary), where LGE may need to disclose information to a potential buyer and its professional advisers;

·         In order to protect and defend our rights and property, including by way of legal proceedings;

·         In order to protect the personal safety or property of our users or the public;


LGE may also share personal information and non-personal information with its affiliates and subsidiaries around the world for the purposes described in this Privacy Policy.


Please note that regulatory bodies, utilities or program administrators may further disclose or publish certain data relating to Panels. LGE is not obligated to apply for Rebates on your or the customer’s behalf, and disclaims all liability for your or the customer’s failure to obtain a Rebate. LG does not make any representations regarding the availability of Rebates.



5.      Overseas Transfers


We, our affiliates, subsidiaries, and suppliers may use information (including your personal information) in countries other than where your Panel is located in connection with providing you with our Services and any other purposes outlined in this Privacy Policy. The data protection laws in many of these countries may not offer the same level of protection as those in the country where you are located. However, before transferring your personal information we will take steps to ensure that such information will be afforded the same level of protection. By agreeing to this Privacy Policy you expressly consent to us and our business associates and suppliers processing your data in any jurisdiction, including, without limitation, Republic of Korea, in accordance with this Privacy Policy.


6.      How long will LGE keep my personal information?


We will keep your personal information for as long as is necessary for us to provide you with Services or other purposes set out in this Privacy Policy.


7.      Security


We use commercially reasonable efforts to safeguard the confidentiality of your personal information. Nevertheless, due to the design of the Internet, ever-changing technology, and other factors outside of our control, we cannot guarantee that communications between you and our servers will be free from unauthorized access by third parties or that we will not be subject to security breaches. We do not accept any responsibility for the disclosure of personal information due to errors in transmission or unauthorized or unlawful acts of third parties.


8.      Protecting the Privacy of Children


Protecting the privacy of children is important to us. For that reason, none of our Services are directed at or designed to attract anyone under 13 years old. We also do not knowingly collect or maintain personal information from users who are under 13 years old. Should we learn or be notified that we have collected information from users under the age of 13, we will promptly delete such personal information.


9.      Changes to LGE's Privacy Policy


This Privacy Policy may be updated by LGE from time to time. If we make a material change to our Privacy Policy, we will update you via Websites, Services or other means. If you do not consent to the updated privacy policy, some Services may be restricted.


10.  Contacting LGE about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact LG Electronics U.S.A Inc. lg.solar@lge.com.


11.  Accessing and Modifying Your Information, and Your Choices Regarding Your Information


You can access and modify some of the personal information you provided to us by logging into your account and changing the information that you previously provided.


From time to time, we communicate with users who use the Services through email.


For example, we may use your email address to confirm receipt of your request, to send you information about changes to our services, and to send you notices and other disclosures as required by law. Generally, you cannot opt out of these service-related communications. However, you may opt out of receiving promotional emails from LGE by following the instructions in these emails.  We will process your requests to unsubscribe from promotional communications as soon as possible, but please be aware that in some circumstances you may receive a few more messages until the unsubscribe request is processed.


Last updated: [July.28.2014]